Privacy Policy

At Hotel-Tracker.com, we are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use and safeguard your personal information when you visit our website and use our services. By using Hotel-Tracker.com, you consent to the data practices described in this policy.

Collection of personal information

When you sign up for a membership on Hotel-Tracker.com, we may collect personal information such as your name, email address and, optionally, other relevant details like your location or preferences. We collect this information to provide you with personalized services and to enhance your user experience.

Use of personal information

Your personal information is used primarily to provide you with the services offered on Hotel-Tracker.com. This includes:

• Allowing you to track hotel prices and receive price alerts based on your preferences.
• Sending you important account-related notifications, such as password resets or updates to our terms and conditions.
• Communicating with you regarding your inquiries, feedback or customer support requests.
• Customizing our services and website content based on your preferences and usage patterns.

Any of the information we collect from you may be used to personalize your experience, improve our website, improve customer service, administer a promotion or survey, and send periodic emails.

How we protect your information

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit or access it. We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, only to be accessible by those authorized with special access rights, who are required to keep the information confidential.

Hotel-Tracker.com employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Sharing of personal information

We do not sell, rent or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting business or servicing you, as long as those parties agree to keep this information confidential. We may also disclose your personal information when required by law or in response to lawful requests by public authorities.

Third-party links and widgets

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Our site may include social media features, such as Facebook, Instagram and X buttons and widgets, which may collect your IP address and set a cookie to function properly. Any data collected by third parties is not covered by this policy.

Cookies

Hotel-Tracker.com uses cookies to enhance your user experience and analyze website traffic. Cookies are small text files stored on your computer or mobile device that contain information about your preferences and browsing behavior. You can choose to disable cookies through your browser settings, but doing so may affect the functionality of certain features. For full details, see our Cookie Policy.

Payment processing

We use Stripe and PayPal as payment processors to facilitate secure transactions. When you make a payment, certain personal information — such as your name, billing address, email address and card details — may be collected and used solely to process your payment securely and to detect and prevent fraud. Please refer to the privacy policies of Stripe and PayPal for details on how they handle your data.

Newsletter & tracker notifications

On our website you can subscribe to our newsletter and hotel-tracker notifications. A confirmation email is sent using the double opt-in procedure. During registration we also store the IP address, date and time of the sign-up to prevent misuse. The personal data collected for this purpose is used only to send our notifications. You may unsubscribe at any time via the link in each email or directly on our website.

Children’s privacy

In compliance with applicable law, we do not knowingly collect information from anyone under 14 years of age. Our website, products and services are directed to people who are at least 14 years old or older.

Legal basis for processing

We process personal data on the basis of your consent (Art. 6(1)(a) GDPR), for the performance of a contract (Art. 6(1)(b) GDPR), to comply with legal obligations (Art. 6(1)(c) GDPR), and for our legitimate interests (Art. 6(1)(f) GDPR), where these are not overridden by your rights.

How long we retain your data

For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit or delete their personal information at any time (except they cannot change their username). Comments and their metadata may be retained to recognize and approve follow-up comments automatically.

Deleting your account

You can delete your account at any time from your account page using the “Delete account” option. When you request deletion, your account is deactivated immediately and then permanently deleted 30 days later, together with your trackers and saved hotels. During those 30 days you can change your mind: simply log in and click “Undo deletion” to keep your account and data. If you opt in when requesting deletion, we will send you a single reminder email before the deletion date — otherwise we send no such reminder.

Your rights over your data

Under certain conditions, you have the right to require us to:

• Inform you about how your personal information is being used;
• Access and receive a copy of the personal information we hold about you;
• Request the correction of inaccurate personal data we hold about you;
• Delete information about you for which we no longer have a lawful ground to use;
• Restrict our use of your personal information;
• Provide you with your personal information in a usable electronic format and transmit it to a third party (data portability); and
• Cease certain processing based on legitimate interests, unless our reasons override your data protection rights.

Changes to this Privacy Policy

Hotel-Tracker.com reserves the right to update or modify this Privacy Policy at any time. We encourage you to review this policy periodically. Your continued use of our website after any updates constitutes acceptance of those changes.

Contact us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us via our contact page.

By using Hotel-Tracker.com, you consent to the collection and use of your information as described in this Privacy Policy. Thank you for trusting us with your information.